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Work Experience & Certifications

A look at my professional background

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Experience

Apple | 2018 - Present

Enterprise Infrastructure Test Engineer (Rotation) Current

June 2026 - Present

  • Ship the run-review UI for an internal AI device-testing agent — 45 merged PRs supporting 800+ runs and ~600 device hours — with searchable timelines, device-framed replay, and access-controlled sharing.
  • Build a device-management web app in React on a shared design system with Apple AA+ patterns — contrast-validated theming, keyboard-navigable controls, 44px touch targets — cutting UI defects and review cycles.
  • Reduce manual design-QA time by 40% with LLM-assisted audits of a running Vite app, using Playwright to capture flows and accessibility state for human review.

Operations Specialist Current

Sept 2022 - Present (Currently on a Rotational Program)

  • Improve stock handling and fulfillment, achieving <1-minute runner response times and >99.2% order accuracy across all channels (online, ship-from-store, courier).
  • Prioritize high-impact fulfillment tasks and workflow improvements on a team driving 20% of store revenue.

Home Product System QA | UX Research (Rotation)

Jan 2025 - June 2025

  • Designed user studies for HomeView, cutting average study time by 45% while maintaining a 98% data accuracy rate.
  • Managed 80+ user studies end-to-end — participant recruitment, scheduling, and accurate data collection.
  • Reduced post-release software issues by 10% by leveraging automated debugging and proactively identifying defects before customer release.

Retail Systems QA - User Acceptance Tester (Rotation)

Lead Jan 2024 - June 2024 | Tester Feb 2022 - Sept 2022

  • Verified that 95% of shipped POS features across 500+ retail stores met quality standards by developing and executing automated test scripts.
  • Spearheaded collaboration across a global UAT team, cross-functional stakeholders, engineers, and the accessibility team, driving a 15% improvement in project-completion rates.

Retail at Home - Post Order & Sales Support Chat

Aug 2020 - July 2021

  • Resolved 150+ complex web order issues by analyzing Hello articles and implementing targeted solutions, enhancing user experience and streamlining transaction processes.
  • Exceeded efficiency goals by completing post-chat tasks in under 5 seconds (target: <1 minute), ensuring prompt customer follow-up and issue resolution.
  • Mentored new Service Chat peers, fostering proficiency in Prism, Text Expander, ToolBox, and Hello, contributing to a more knowledgeable and skilled team.
  • Led WebEx training sessions on Text Expander, resulting in a 50% productivity increase by streamlining processes for new team members.

Product Specialist

Aug 2018 - Sept 2022

  • Demonstrated expertise in AppleCare+ by empowering peers, resulting in a 10% increase in attachments and a significant revenue boost.
  • Proactively delivered exceptional customer service, achieving and maintaining a perfect 100 Net Promoter Score through valuable recommendations and listening to customer’s needs.
  • Leveraged UX design principles to proactively improve product recommendations and customer interactions within the Apple ecosystem.
  • Selected for a small visual team supporting product launches and customer demo readiness in retail.